A face-to-face interaction with a client that is in response to a crisis or emergency situation experienced by himself/herself, a family member and/or significant other. Crisis intervention begins with an evaluation of what happened during the crisis and the individual's response or responses to it. An individual's reaction to a crisis can include emotional reactions, mental reactions, physical reactions, and behavioral reactions. Information about the individual's strengths, coping skills, and social support networks is also obtained. Individuals who have unstable medical problems will be referred to a medical facility.
Individuals who have unstable psychiatric problems will be referred to a psychiatric facility. Individuals who are experiencing withdrawal symptoms from the use of alcohol and/or other drugs will be referred to a facility that can provide the appropriate level of detoxification services. Crisis intervention is provided by a counselor at H.O.P.E. Counseling with current training and/or certification in cardio-pulmonary resuscitation techniques, first aid, and de-escalation techniques.